Professional Painters Victoria, BC

1. Estimate Scheduling

Your first point of contact is our friendly Customer Service Representative, Sean. He’ll guide you through the initial steps, including:

• Understanding your timeline, budget, and scope of work.
• Explaining what to expect during the estimate process.

From there, one of our Sales Representatives will visit your property to:

• Conduct a detailed walkaround with you to assess the full scope of work.
• Provide a clear and detailed quote.

If you’re happy with the estimate, we’ll schedule your project at a time that works best for you.

2. Job Scheduling

After booking, your main contact will be our Project Coordinator, Hans. She'll guide you through the entire job. Hans will:

• Send a deposit invoice and schedule an onboarding call.
• Keep you informed of your schedule and upcoming milestones.
• Provide updates or changes before the job starts.
• Confirm all colour information to avoid delays.

Our goal is to schedule your job within one business day of receiving your deposit.

3. Job Start

When the job begins, our team ensures everything is clear and on track:

• Confirmation: We review the scope of work with you at the start.
• Updates: Expect daily updates through videos or in-person communication.
• Transparency: We notify you immediately about:
  • Any deviations from the original quote.
  • Any rotten wood that we encounter
  • Adjustments to the project timeline.
     

Key Contacts During the Job:

• Hans (Project Coordinator):
  • Your go-to for questions or concerns.
  • Provides support, change orders, progress updates and invoicing.
• Rene (Field Supervisor):
  • Conducts on-site quality inspections and ensures safety on site.
  • Ensures the project meets our high standards from start to finish.

4. Job Close

Once the job is complete:

• We perform a final quality inspection to ensure everything meets our standards.
• We conduct a walkthrough with you to confirm your satisfaction.
• Hans will follow up with a close-out call to ensure every detail is addressed.
   

We'll give you a personalised colour and product report. This report lists all the products and colours we used. It will be a helpful reference for you later.